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Program Policy

STEM the Gap Payment Policy

Effective October 11th, 2025

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STEM the Gap remains committed to providing free, high-quality STEM education. To enhance the professionalism and consistency of our program, we are implementing a refundable reservation fee system beginning October 11th, 2025.

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Section 1: General Policy

1) Lesson Structure

  • Each seasonal series will include about 6-7 lessons.

  • Lessons will continue to be held every other Saturday.

  • Lesson dates will be preplanned and published before the start of each series.

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2) Reservation Fee

  1. Parents will be required to select the dates their child can attend before the series begins.

  2. A $15 reservation fee will be charged for each selected lesson. This will be paid as a lump sum before the series begins.

  3. For every lesson attended, the $15 fee will be credited back to the parents’ account.

  4. At the end of the series, parents will receive a refund equal to $15 x the number of lessons attended.

 

Section 2: New Participants

  1. The first lesson for new participants is completely free of charge (no reservation fee required).​

  2. If the participant wishes to continue, parents must select lesson dates for the remainder of the series and pay the applicable $15 reservation fee per lesson, refundable as described above.​
     

Section 3: Cancellation Policy

  1. Parents must cancel a lesson at least 48 hours in advance to receive the reservation fee refund.

  2. If cancellation is made with less than 48 hours’ notice, the $15 reservation fee will be withheld.

  3. If the participant or parent wishes to leave the program in the middle of a session, they must notify our team at swestemthegap@gmail.com. Any unused reservation fees will be refunded unless the team is not notified of the child’s departure.

  4. Late arrivals/early departures still count as attendance unless the participant misses the majority of the lesson.

 

Section 4: Exceptions and Program Cancellations

  1. In the event of illness or emergencies, parents may request an exception by contacting STEM the Gap. Exceptions will be reviewed on a case-by-case basis.

  2. If STEM the Gap must cancel or reschedule a lesson (e.g., due to weather or staffing), parents will not be charged, and the $15 fee for that lesson will be refunded.

 

Section 5: Payment and Refunds

  1. Payment method: reservation fees must be paid via Venmo or Zelle. More information will be emailed to those who sign up.

  2. Refund method and timing: refunds will be issued via the original payment method within two weeks after the series concludes.

 

Agreement

By registering for a STEM the Gap series, parents/guardians acknowledge and agree to abide by the policies outlined above.

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